Privacy Policy

Information We Collect

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.
  • Account/Login Information: Mobile number or email (used for OTP login, if applicable).
  • Order Information: Products purchased, transaction history, and delivery preferences.
  • Technical Information: Device type, browser, IP address, and cookies to improve your browsing experience.
  • Communication Data: Messages or queries sent via WhatsApp, phone, or email.

How We Use Your Information

  • To process and deliver your orders.
  • To communicate with you regarding your order, payment, or delivery status.
  • To provide customer support and respond to inquiries.
  • To personalize your experience on our website.
  • To improve our products, services, and website functionality.
  • To send updates, promotional offers, and newsletters (only if you have opted in).

Sharing of Information

  • We do not sell or trade your personal information. However, we may share your data in the following cases:
    • Service Providers: With logistics partners, payment gateways, and IT service providers to complete your transactions and deliveries.
    • Legal Obligations: When required by law, regulation, or government authority.
    • Business Transfers: In case of a merger, acquisition, or sale of assets.

Cookies and Tracking

  • Our website may use cookies and similar technologies to:
  • Remember your preferences.
  • Track site performance and analytics.
  • Provide a smooth and personalized browsing experience.
  • You may choose to disable cookies in your browser settings, but some features of our site may not function properly without them.

Data Security

  • We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights

  • You have the right to:
    • Access and review the personal information we hold about you.
    • Request correction or deletion of your data.
    • Opt out of receiving marketing communications at any time.
  • To exercise your rights, please contact us at support@zessa.in.

Data Retention

  • We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Children’s Privacy

  • Our website is not intended for children under the age of 13, and we do not knowingly collect information from them.

Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Changes to This Policy

  • We may update this Privacy Policy from time to time. The revised version will be posted on our website with the ‘Last updated’ date.

Contact Us

  • If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:
    • 📧 Email: info@zessa.in
    • 📞 Phone/WhatsApp: 1800-268-3772 Or +91-9987223924

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