Eligibility for Returns

No returns will be accepted unless the product is damaged or defective at the time of delivery.

• • Damaged product means a packed item affected by physical or chemical damage rendering it unfit for consumption.
  • Defective product refers to issues arising from a design defect (including packaging), a manufacturing defect, or a labeling/marketing error that makes the product unsafe.

Storage Conditions

• • Certain products require specific storage (e.g., refrigeration, cool/dry place). Failure to follow storage instructions printed on the packaging will make the product ineligible for returns/refunds.

Minor Dents or Scratches

• • Slight dents, scratches, or creases in cartons that do not affect product quality do not qualify for return. If leakage, punctures, or broken seals are noticed, please contact support immediately.

Shelf Life

Products are shipped within safe Best Before/Expiry timelines. Claims will not be entertained if the product is still within validity, except where:

• • Remaining shelf life on receipt is less than 20% of the total duration.

Timeframe

• • Perishable products: must be reported within 48 hours of delivery.
  • Non-perishable products: eligible for return within 7 calendar days of delivery, if unopened and unused.

Important Information

To qualify for a return or replacement:

• Products must be unused, unopened, and in original packaging.
• Claims of damage, contamination, or spoilage must be supported by photos/videos.
• At least 75% of product quantity must be returned.
• All returns are subject to inspection and approval.
• If a claim is rejected, no refund will be issued.

Refunds

Refund Method

• Approved refunds will be processed to your original payment method (UPI, card, net banking, wallet).

Refund Timelines

• UPI/NEFT: 1–3 business days post initiation.
• Online refund to card/bank: 7–10 business days (depending on bank).
• Wallets: Instant credit.

Refunds are initiated after we receive and inspect the returned product. Timelines may vary based on courier delivery.

Self-Shipping of Returns

If requested, customers may return products via a reliable courier. Return shipping charges will be reimbursed upon submission of a valid courier receipt, provided the return is approved after inspection.

Courier receipts must clearly mention:

• Package weight, sender/recipient address, shipment date, and charges.
• Information must be original and not altered/overwritten.

Address for Returns

Returns should only be sent to the address provided by our support team at the time of approval. Do not ship returns to any other address.

Return Address:
Zessa Wellsol Pvt Ltd (d/b/a Zessa)
C-64, TTC Industrial Area, Turbhe,
Navi Mumbai – 400705

Decline of Return Requests

Return requests may be declined if:

• The product is used, opened, or not in its original packaging.
• The claim does not meet eligibility criteria.
• Labels, seals, or barcodes are missing.

Disclaimer

Zessa reserves the right to update or modify this policy at any time. Please review it regularly. Updates will apply prospectively.

If Zessa undergoes merger, acquisition, or restructuring, your rights under this policy remain protected and obligations will transfer to the new entity.

For support, contact: info@zessa.in