Shipping Policy
Order Placement & Acceptance
By confirming your purchase at checkout, you agree to accept and pay for the products, shipping, handling charges, and applicable taxes.
We may refuse or cancel orders at our discretion, including cases of:
- Limited stock or quantity restrictions.
- Errors in product/pricing information.
- Incomplete or inaccurate address details.
- Suspected fraud or misuse of the Website.
If your order is cancelled after payment, a full refund will be issued to your original payment method. We will attempt to notify you in such cases.
We reserve the right to limit quantities per person, household, or order, and may restrict sales to resellers or distributors.
General Shipping Information
We deliver products the same day within Mumbai if the order is received by 12:00 pm and the products are available in stock. Orders received after 12:00 pm, or outside Mumbai service areas, will be processed for next-day or standard delivery.
A delivery charge applies to all orders, regardless of order value. Applicable charges are displayed at checkout before you confirm payment.
Products are shipped to the address provided during checkout. Please ensure the details are accurate, as delivery cannot be redirected once dispatched.
Delivery Timelines & Serviceability
You can check serviceability of your pincode during checkout. Our serviceable pincodes are updated frequently.
Delivery timelines are estimates. Delays may occur due to courier issues, natural disruptions, or regional restrictions.
Some products may be restricted to specific cities/regions due to perishability or storage constraints.
Fair Usage Policy
We aim to offer a smooth shopping experience to all customers. However, accounts that repeatedly reject or return shipments may face:
- Shipping charges of ₹149 on all future orders, and/or
- Restriction of services at our discretion.
Change of Address
You may request an address change before an order is shipped by contacting our support team at info@zessa.in. Extra charges may apply depending on the courier.
Damaged or Tampered Parcels
Please inspect your package upon delivery. If you notice leakage, tampering, or pilferage, report it to us within 48 hours at info@zessa.in with photos/videos of:
- The outer box
- Inner packaging
- Affected product(s)
While claims are investigated, do not dispose of packaging for 3–4 days, as it may be required for courier inspection.
Claims made after 48 hours of delivery may not be eligible for refund or replacement.
No International Shipping
Currently, Zessa delivers only within India. We do not support international shipping at this time.
Disclaimer
Zessa reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting.
In the event of acquisition, merger, or restructuring of Zessa Wellsol Pvt Ltd, your rights under this policy remain protected and obligations will transfer to the new entity.
Shop By Category
I recently met Saloni Kothari at the Vegan India Conference, where she shared her passion project with me — a vegan food venture called Zessa. She generously sent me some of her newly launched products to try, including a gluten-free vegan bread, butter, cheese spread, and a gluten-free flour blend.I’m always grateful when people take the initiative to create new vegan products. So many people want to shift to a vegan lifestyle, but hesitate because they’re afraid of giving up their comfort foods. That’s why ventures like Zessa are so important — they help make this transition not only possible but enjoyable.
Saloni’s vision is to make Zessa a one-stop vegan shop in South Mumbai, offering everything a new vegan might need. I must say, I found her cheese spread, butter, and bread to be absolutely delicious. While they aren’t strictly whole foods plant-based — they do contain some oil — I appreciated her efforts to use clean, healthy ingredients. She’s consciously avoided preservatives, food colourings, trans fats, and other harmful additives.
Zessa also has a range of healthy snack items, which adds to the convenience and appeal for anyone looking to embrace a healthier, plant-based lifestyle.
At times, I worry that in a rapidly expanding market — where even big brands are merging and competing for space — smaller ventures with unique value propositions might get overlooked. But I truly hope that brands like Zessa continue to stand out, because their contribution is not only valuable but necessary.
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Dr. Nandita Shah Diabetes & Hypertension Reversal Expert & Founder of SHARAN India I am Dr. Raman Deshpande, Surgeon. Zessa, I have seen their products today, I’ve tasted many of them And they are actually fulfilling the requirement of, non-animal protein, stuff, which many of our athletes actually need. Those vegeterians were keen not to get any ordinary quality products, you know, and at the same time, fulfilling all the requirements. Zessa is actually really offering them very well. I would very strongly urge you to try them out and then maybe repeat that. if you feel that you are comfortable all the best.
Padma Shri Dr. Raman Deshpande Indian Surgical Oncologist I’m blown by the variety of dips and vegan butters that Saloni has crafted it is so amazing. The flavors are so delicate yet so balanced little balance and if you are a lover of everything clean and good and plant-based, you have to try zessa’s butter and dips.
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Neha Ranglani Integrative Nutritionist & Functional Medicine Specialist Absouletly, loved the fact that, it’s go like hand pound, it’s organic, it’s really taken
care of keeping the concern mind and the health in mind. So, I love it. Infact, I am picking up one each. Beacuse, I love this so much.Source: Instagram Post
Shilpa Bhagat Mrs. India World 2013, Founder of Fitistan 
Rakhee Vaswani Chef, Educator, Founder Palate Culinary Food An honest blend of stone-ground, sprouted sorghum and foxtail millet. Zessa’s Sugar Shield flour is crafted to support gut health, balance hormones, and keep sugar spikes in check. And their almond cashew vegan butter? A better, hormone-friendly upgrade to your regular butter.
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Ishika Bhargava Social Media Influencer Let’s get healthy with plant based options. Absolutely delicious!! Made with love
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Tanaaz Doshi Fashion Curator Love all the products. Because of these brands, I am able to make my almost vegan journey possible.
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Karishma K Tanna Actor The Sprouted Sorghum & Foxtail Millet loaf was the best bread I’ve ever eaten. The toast turned crisp on the outside and stayed soft inside. Just two slices were enough to fill me up! With the Chilli Garlic Cheese spread on top, it felt like I had eaten 4–5 regular bread slices and then the magic happened. My sugar levels, which were at 120 before breakfast, rose to only 128 after two hours compared to 220 with regular bread! I was shocked to realize I could skip my usual insulin shots and comfortably wait until lunch at 2 PM without needing any more insulin.
Source: Instagram Post
Naresh SahaniMost breads available in the market today are unhealthy and even harmful for people with diabetes, often causing sharp spikes in blood sugar levels and digestive discomfort. But Zessa Bread stands out. Specially formulated to support blood sugar stability and gut health, it’s a game-changer for those managing diabetes or digestive concerns. We’ve experienced the difference firsthand no sugar spikes, no bloating, and improved overall well-being. Highly recommended for anyone looking to make a smarter, healthier choice.
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Puneet SrivastavaMy talented friend Saloni is making seriously delicious goodies. Support small & taste the love in every bite!
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Bijal MehtaWhen food tastes this good and is also super clean. Zessa is raising the bar of quality.
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Shaachi Pawecha
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